Before we dispatch
Every order passes payment and address checks before it leaves. Large machines may need a specialist vehicle courier rather than a parcel network. We will use the contact details on the order for booking and delivery updates.
Delivery services
Available services, estimates and charges are shown before payment. A bike or scooter may require an adult signature and a delivery slot. Remote locations and islands can take longer or cost more; we will tell you before dispatch if the checkout estimate needs to change.
When the machine arrives
Check the outer packaging before signing. Photograph any crushing, puncture or water damage and note it with the driver where possible. Keep all packaging until you have inspected the machine and confirmed it is complete.
Setup and first ride
Some products arrive partially assembled. Follow the supplied instructions and torque settings, charge as directed, check brakes and tyres, and complete every pre-ride inspection. If anything looks wrong, do not ride it—contact us first.
Changing your mind
Consumers normally have 14 days after delivery to tell us they wish to cancel an eligible online purchase, followed by 14 days to return it. You may inspect an item as you would in a shop, but use beyond that may reduce the refund if it lowers the value.
How to return a vehicle
Contact us before sending anything. Large machines and lithium batteries need approved transport and must not be placed into an unsuitable parcel network. We will confirm the return address, packaging standard and available collection options.
Faulty, damaged or incorrect items
Send the order number, serial number, description and clear photographs or video. We will assess the safest and quickest route, which may be troubleshooting, parts, collection, repair, replacement or refund. Your statutory rights are not limited by this process.
Refund timing
Approved refunds go to the original payment method. Bank processing times vary after we issue them. Standard outbound delivery is included where the law requires; premium delivery upgrades may not be.
We are happy to help.
Tell us what you need and include your order number if you have already bought from us.
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